Answer every patient question, day or night
Frontline is a HIPAA-compliant AI receptionist for medical practices,
built with real clinical intelligence and grounded in your protocols.
Every call answered even when lines are full
Frontline answers every patient call, understands why they’re calling, and knows when a human needs to step in.
The missed call problem
Every unanswered call is a patient left waiting. Appointments are missed. Care is delayed. Patients go elsewhere.
If you do nothing:
- Costs
Keep climbing as staffing becomes harder
- Access
Keeps shrinking as line wait times increase
- Revenue
Stays hidden in the calls you never answer
See Frontline in action
Watch how Frontline handles an actual post-procedure call
- Recognize the concern
- Assess the clinical risk
- Escalate to the right staff
Intelligence Layer
Most AI receptionists rely on scripts that break the moment a patient deviates.
Built upon your own knowledge base, Frontline understands your clinical rubrics, workflows, and escalation rules to provide the accurate answer to any question in real time.
The difference between scripts and clinical logic
Powered by the WellPrept Clarity Intelligence Layer, Frontline meets the moment in ways scipts just can't:
- Navigate nuanced post-op questions
- Ask the right follow-up questions
- Distinguish low-risk reassurance from high-risk escalation
Smart Escalation: Humans when they matter
Frontline gives patients accurate answers rather than trapping them in loops.
Patient Call
“I had a prostate biopsy yesterday and I’m seeing some blood.”
Frontline Response
- • How much bleeding?
- • Any clots?
- • Fever or chills?
Frontline provides immediate reassurance and delivers the same post-op instructions patients see in their Foundation portal.
Warm transfer to clinical staff with a full summary of the interaction. The patient reports the problem just one time, without needing to repeat themselves. Your staff gets the full context from the start.
What changes when you no longer need voicemail
Frontline doesn't replace your team. It makes them more effective.
Routine questions get handled immediately, freeing your people to focus on those patients who need their judgment. Staff work at their highest level. Without expanding call center staffing, costs stabilize while patient access improves.
Free your staff to work at their highest level
Your MAs can stop playing phone tag and focus on in-person care.
Your nurses can stop repeating post-op instructions for the 100th time.
Your physicians are no longer interrupted for routine refill requests.
What Frontline Handles
Appointments
Requests and scheduling questions. “When is Dr. Smith available?”
Prescriptions
Refill requests. “I need a refill on my Flomax.”
Admin & Billing
Insurance and claim questions. “Why was this denied?”
Clinical Symptoms
Post-procedure concerns and symptom triage.
Call Center Math
$8–$15
Traditional call center cost per handled call.
$20,000 / week
Hidden lost revenue for a typical practice missing 100 calls/week.
Front line answers every call at a fraction of your call center cost.
Missed calls mean lost appointments and patients seeking care elsewhere. Frontline captures that opportunity immediately.
Designed and built for healthcare
Frontline is a dedicated tool created from the ground up for accuracy, accountability, and privacy. It is not a consumer chatbot retrofitted for medicine.
- HIPAA-compliant from day one
- Designed for clinical triage, not generic Q&A
- Every conversation logged and auditable
- Built by physicians who understand risk and liability
Frontline FAQs
Absolutely. Many groups pilot Frontline by having us handle night and weekend calls first. This is a low-risk way to see how it works before expanding.
Frontline is conservative by design. When in doubt, it escalates to a human immediately. Clinical triage rules are authored by physicians.
Yes. Frontline identifies itself as an AI assistant at the start of every call. Patients prefer immediate help over voicemail.
Frontline performs a warm transfer immediately. No loops, no friction.
No. It handles overflow and after-hours volume your team cannot cover, allowing them to focus on complex tasks.
Most practices are live within 2–3 weeks. We handle setup and integration with your phone system.
Where Frontline Fits
Answer every patient call, even when lines are full. Frontline picks up every patient call, understands why they’re calling, answers simple questions immediately, and routes complex questions to the right person.
Knowledge
Base
Never miss another patient question
Frontline ensures every question gets answered, freeing your team to help the patients in clinic.
100% accurate, grounded in your approved policies, SOPs, and documented workflows, and powered by the Clarity Intelligent Knowledge Base.
Schedule a conversationMissed Call Revenue Recovery
Every missed call is missed revenue. Model how much Frontline can recover from the calls your practice currently never answers.